Customer Charter
The aim of the Conference Facilities and team at West Park Dundee is to provide our customers with excellent customer service, flexible solutions to their conference needs and outstanding value for money.
To Our Customer - We promise to :
- Deliver a professional, warm, friendly and helpful service.
- Offer better value by being more flexible and more efficient.
- Resolve problems quickly and completely.
- Provide speedy, accurate and relevant information at every stage of an enquiry.
- Ensure one of our Meetings and Events team contacts you within 24 hours of your initial enquiry.
- Offer as many solutions and options to match your requirements as possible.
- Keep you informed of our progress.
- Confirm, in writing, any offers made to you, detailing all costs and relevant information within 48 hours of your initial enquiry.
- Ensure one of our Meetings and Events team is available throughout the lead-up to your event to offer professional advice.
- Continuously update information on your event to keep you as informed as possible.
- Ensure one of our Conference Services Managers is on hand during your event to deliver a smooth and professional service.
- Provide an IT Manager who will be on hand during your event to ensure that all your IT needs are met.
- Encourage and welcome all feedback (all conference organisers will receive a customer feedback questionnaire).
- Listen carefully to your feedback and take action on your suggestions where possible and inform you on what action we have taken within ten days.
- Send out your final invoice within 7 days of the end of your event.
- Be open and honest with all our customers.
- Give our customers the right quality of service they expect and demand first time, every time.
Above all, customer’s individual needs will be met by delivering individual solutions.